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Returns & Exchanges
- If the product is defective, you must contact
us within 3 days of receipt
for return instructions and/or exchange.
Keep all shipping boxes and
materials for further evaluation when product is received damaged
or simply refuse shipment from carrier and notify us immediately.
- If for
any reason you wish to return your unused purchase, you must
contact us within 10 days of purchase to request a return for
refund. No refunds will be issued for requests past 10 days
receipt of order. Refunds will be made by the same method of
payment at the time of order. Credit may be issued after 10 days
and will be valid for one year from the original date of purchase.
Restocking fees may apply.
- All returned items must have an RMA (Return Material
Authorization) number. Any products sent to us without an RMA
number will be refused.
- All returns/exchanges must be in original packing and unused.
Credit will be issued only after inspection.
Non-returnable Items
The following items are non-retunable
- software
- parts
- cables
- labels, ribbons, printheads, and all other consumables
Restock Fee's
- No charge on defective returns or
exchanges.
- 15-25% fee on all returned products. (varies according to
manufacturer - please inquire)
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